Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Cowling | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Cowling is a GPhC registered online pharmacy weight loss clinic serving Cowling, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, BMI, and other health data provided during consultations.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

2. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate.
To process and dispatch your medication. Once approved by our pharmacist, delivery is completed within 1 working day.
To maintain accurate clinical records and ensure continuity of your care.
To contact you regarding your order, treatment, or any safety-related information.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.

Our lawful basis for processing health data is the provision of healthcare services under Article 9(2)(h) of the UK GDPR. General personal data is processed on the basis of contract performance and legitimate interests.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics cookies: Help us understand website traffic and user behaviour so we can improve our service.
Functional cookies: Remember your preferences to provide a more personalised experience.

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

4. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, we may share relevant health information with your GP or other treating clinicians.
Delivery partners: Your name and delivery address are shared with our courier service solely for the purpose of fulfilling your order.
Payment processors: Billing information is securely processed by our third-party payment provider, who is bound by their own data protection obligations.
Legal requirements: We may disclose data if required to do so by law or a regulatory authority, including the GPhC.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years from your last interaction with us, in line with NHS and GPhC guidance for pharmacy records. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for financial and legal compliance purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive data is encrypted in transit and at rest. Access to patient records is strictly limited to authorised pharmacy staff.

7. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction, or raise a data-related concern, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Cowling
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are not satisfied with how we have handled your concern, you have the right to raise a complaint with the relevant supervisory authority for data protection in the UK.